Shipping Policy for UK Orders

This policy applies to all orders placed within the United Kingdom. It ensures transparency regarding our shipping processes and procedures. By placing an order with us, you acknowledge and agree to the terms outlined below.

Shipping Cost

A flat shipping fee of £3.49 is applicable to all UK orders.

Delivery Terms

We partner with Royal Mail to deliver your orders promptly and securely.

  • Transit, Handling & Order Cut-Off Times (Domestic)
  • Transit Time: 2 to 4 working days (Monday to Saturday).
  • Handling Time: 0 to 1 working days (Monday to Saturday).
  • Order Cut-Off Time: 2:00 PM (GMT+00:00, Edinburgh, London).

Change of Address

Once an order is in transit, the delivery address cannot be modified. To request a change of address, please contact us within 24 hours of placing your order via email at info@thechemist2u.com

Order Cancellations

If you wish to cancel your order:

Cancellation requests are accepted anytime before the order is dispatched. If the order has already been dispatched, please refer to our refund policy.

Damaged Parcels

In the event your parcel is damaged during transit:

If possible, kindly reject the parcel and inform the courier immediately. If delivery occurred in your absence, contact our customer service team for further assistance.

Taxes

We do not charge any additional taxes on your orders.

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