Website Operator: UK apothecary ltd T/A The Chemist 2U

This website is managed by UK apothecary limited Ltd trading as The Chemist 2U. Throughout the site, the terms "we," "us," and "our" refer to The Chemist 2U. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Acceptance of Terms

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Modifications to Terms

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Service Provider

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1a - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 1b - PHARMACY TERMS

Our pharmacy services are provided by our team at The Chemist 2U, a fully regulated company. We offer information, advice, and treatments for a range of medical conditions. Our pharmacy is regulated by the General Pharmaceutical Council (GPhC) and can be trusted to deliver a high level of service by our qualified pharmacists.

The Chemist 2U Responsibilities:

Provide professional responsibility and advice at all times.
Offer a professional and transparent service.
Protect patients' personal information.
Ensure a safe and secure patient experience.
Patient's Responsibilities:

Comply with all instructions, advice, and treatment provided by our team.

Confirm you are aged 18 or over.
Provide accurate and updated information.
Notify us of any side effects.
When we receive an order from you to purchase goods or services, we will confirm receipt by sending a confirmation email to the contact email address you supplied upon registering. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you. We reserve the right to reject any order.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs in these terms and conditions operates separately; if any court or authority decides that any of them are unlawful, the remaining paragraphs will remain in full effect.

Our pharmacy team can only make a decision regarding patient medicine when we have all relevant information. This may require the pharmacist to ask for additional information beyond what was provided in the online questionnaire.

Failed ID Check

We only supply Pharmacy-only medicines to patients who pass ID verification. Ensure you provide correct details on the form when checking out. If the ID check requests further documents, we will email you, and the order will not be processed until we can verify your ID (passport or driving license). Failure to pass the ID check will result in your order not being processed. You may request a refund for your order, noting there is a refund processing fee of £5.00. This service is not for emergency medication. Orders are shipped Monday to Friday, subject to a cut-off time.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools over which we neither monitor nor have control or input. We provide access to such tools ”as is” and “as available” without warranties, representations, or conditions of any kind. We shall have no liability arising from or relating to your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us comments, suggestions, or other materials (collectively, 'comments'), you agree that we may, at any time, use them in any medium. We are not obligated to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments. We may monitor, edit, or remove content that we determine are unlawful, offensive, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any international, federal, provincial, or state regulations, or to infringe upon or violate our intellectual property rights or the intellectual property rights of others. Additionally, you are prohibited from using the site to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

By continuing to use the site and our services, you agree to comply with all applicable terms and conditions outlined above. Thank you for choosing The Chemist 2U.

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